Our Services
Cloud-based telephone system delivering smarter patient access 24/7/365 — purpose-built for GP surgeries and NHS environments.
What We Offer
Medi-Cloud is a cloud-based telephone system designed specifically for GP surgeries and NHS practices. With unlimited lines and calls, intelligent routing, and 24/7/365 availability, it eliminates busy signals and ensures your practice is always accessible — whatever the demand.
The system includes a Patient Care Navigator: an NHS-approved automated booking solution that handles appointment bookings, cancellations, repeat prescription requests, and routine enquiries around the clock — reducing telephone congestion, improving signposting to relevant care, and minimising missed appointments (DNAs). Integrating directly with EMIS, SystmOne, and Vision, it enables automatic patient record retrieval, click-to-call functionality, and seamless appointment reminders, reducing inbound call volumes by handling up to 70% of patient interactions automatically.
Every feature of Medi-Cloud is designed around the specific needs of GP practices and NHS environments.
No busy signals, no capacity limits — your practice stays accessible at all times, however high the call demand.
NHS-approved automated booking solution handling appointments, repeat prescriptions, and routine enquiries 24/7 — integrates with EmisWeb, SystmOne, and Vision.
Patients can request a callback instead of waiting on hold — reducing call abandonment and improving satisfaction without increasing staffing pressure.
Intelligently routes vulnerable patients and urgent calls for immediate attention, with advanced queuing to direct patients to the right department without delay.
Full Microsoft Teams integration and remote working capability — enabling virtual consultations and flexible staff arrangements from anywhere.
Tailored reception call scripts ensure consistent, professional patient interactions — maintaining your practice's standards at every touchpoint.
Why Choose Medi-Cloud
Book a free demo with one of our healthcare technology specialists and discover how smarter patient access can transform your practice.
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